Resume

Introduction

In this article I share my work experience, skills i've developed, and things i've learned along the way.

I'll share my work activities, then share some things I learned about myself and why I decided to change directions with work. Thanks for taking the time to visit my site today.

Characteristics & Skills

• Intentional (My word for 2025)

• Consistent

• Disciplined

• Confident

• Accountable

• Patient

• Kind

• Thoughtful

• Avid Learner

• Self Motivated

• Creative

• Dedicated

• Organized

• Planning

• Scheduling appointments

• Training Teams

• Follow-up

• Cooperative

Digital Tools I Use Frequently

• GoHighlevel

• ClickUp

• ChatGPT

• Closebot

• Canva

• SemRush

• Surfer SEO

• Google Drive

• Zoom

• Google Meet

Work History

Independent Insurance Agent

July 2019 to January 2024 GoHealth & Compass

References: Marketing Director at Compass Insurance Advisors, Jamon Andelin  (801) 592-1201

Chief Operations Officer at Compass Insurance Advisors, Royce Simmons - (801) 502-7720

Work Activities

• Advise individuals and families on their health insurance options

• Present solutions for comprehensive coverage

• Navigate the Health insurance marketplace

• Schedule in person, virtual and phone appointments

• Market on social media platforms

• Network with referral groups and at community events

• Understand yearly carrier and market changes

• Reach out to exclusive and shared leads

• Attend weekly trainings Monday-Thursday

From April 2021 to January 2024 I was an independent insurance agent with Compass Insurance Advisors.

I chose to be an independent insurance agent because I wanted to build better relationships with the people I helped, I wanted to have more control over my time, and was looking forward to the residual income that came from building my book of business, vs a small one time commission from GoHealth (previous work).

As an independent agent I helped individuals and families with the health insurance marketplace, Medicare advantage plans, and supplement plans. My goal was to make sure the people I scheduled an appointment with understood their best options and how to take advantage of their benefits.

Why I Moved Away From Insurance: To be frank, I knew early on i didnt want to work in insurance long term, I liked the lifestyle that could come of it, but i didn't like the work needed to maintain it. I would get overly worried and frustrated about my client's situations because i could only help them to a certain point. I didn't like being a middle man for the insurance companies, and I wasn't passionate about it at all.

Although i enjoyed helping people navigate the complexities of their options and find a plan, in many cases their options weren't that great, and many were only getting insurance because they felt like they had to.

I changed directions because I saw I could create the life I dreamed of while serving people in ways I was passionate about.

Insurance Agent

July 2019 to January 2024 Gohealth & Compass

References: Program Manager at Gohealth, Cheryl Vancott  (801) 654-64143

Work Activities

• Guide and enroll clients in a Medicare plan according to their needs

• Assist 15+ clients per day with detailed, personalized and polite service

• Adapted to new sales software that was updated and changed weekly

• Navigated through 100+ Medicare plans daily

• Trained and licensed in over 26 states, each with different rules and regulations

From July 2019 to March 2021 I worked at a call center (GoHealth) helping individuals understand and enroll in Medicare advantage, prescription drug, and supplement (medigap) plans. Depending on the day, I helped 2-6 people enroll in a plan with 5-20 calls.

I managed and navigated client notes, special enrollment period qualifications, carrier specific platforms, trainings, certifications, and plan information. With each person I talked with I did a needs analysis to determine if they were qualified, compared multiple plans to determine and recommend the best options for them.

My last year with GoHealth I was assigned a sales team to review submitted plans and confirm there weren't any issues. I was responsible for setting up weekly meetings with the sales team leader and sales reps to review any issues, and make sure plans were being submitted correctly.

Day Program Coordinator - Rise Inc

December 2016 - July 2019

References: Director at Rise, Tiffany Scott (435) 609-9560

Work Activities

• Train and lead a 5-7 person team

• Supported 12-16 clients with developmental disabilities

• Schedule and ensure completion of daily and monthly activities 

• Conduct interviews for new employees

• Prepare and monitor budgets

• Oversee daily, weekly, and monthly reports on clients

• Conducted monthly meetings for staff

• Coordinate and execute yearly meetings to reassess client goals

I started with Rise Inc. as a direct support professional in a group home, and loved it! It was nothing like i'd ever done before, I helped individuals with developmental disabilities complete activities of daily life and participate in other activities for their enjoyment.

In 2017 I moved to the Day program coordinator position, where I was responsible for 5-7 staff and 12-18 clients. I was responsible for planning and managing program activities, resources and budget oversight. I was responsible for reviewing daily client reports from staff, as well as creating weekly and monthly reports on client progression. I conducted interviews, yearly client goal assessments, staff corrections, and monthly training.

I LOVED being a part of the Day program! Most of the people I worked with were considered low-functioning, non-verbal individuals, meaning it was critical that I paid close attention to non-verbal cues to understand their needs and wants. I will forever cherish the memories created and the lessons I learned as the day program coordinator.

I chose to leave the day program because I was about to get married and wanted to make more money for my family. It was difficult to leave, but was something that was important for the next stage of my life.

Other Experience And Final Thoughts About Work

The first dollar I ever made was from selling lemonade with my cousin, we set up shop on the sidewalk in front of his house in hopes that we'd make at least $2 each. We ended up getting $4 each, and I still remember how excited we were. It was incredible getting a Jones soda for the first time with MY OWN money!

We set up few more lemonade stands after that, sometimes adding extra elements like otter pops, kool-aid, and even our toys! When we felt too old for the lemonade stand, we started mowing lawns for our loved one's and neighbors. That was fun because we made more money, and people were more grateful for our work.

Since then I've worked at Jimmy johns (my first "real" job), Hoyt Archery where I helped build bow accessories, I sold Cutco knives and pest control, and was part of an MLM called Amway.

Throughout all of my work experience so far, i've realized a few things about myself; I want to feel good about the outcome of my work, and the work that gets me to the outcome.

Throughout my life there has been two messages about work that have stuck out the most, i'm sure you know them:

One message said "you should do what you love, and you'll never work a day in your life".

In contrast, the other message said "It doesn't matter what you do, as long as the outcome provides what you want" Which I interpret as saying - even if you don't like what you do, if you like the outcome, if you like the life it provides you, it's worth it.

I resonate with the first message the most; Our lives do not start when we get an outcome we've been working toward, our lives start when we wake up in the morning, our lives are in every passing moment, and I believe our days should be filled with work that we love, or work that at least feels meaningful.

To create anything of great value in life takes time and hard work, sometimes that work includes shitty tasks that are annoying, but an essential part of the process, I believe that is true in personal and work development.

I focus my efforts on work that provides value to me, others and provides a life I enjoy living, or at least one in which i'm happy developing.

Thanks for taking the time to learn about my work experience!

Wishing you well ✨

Your Friend, Marshall